Terms & Conditions

Welcome to Kuza Palace

These Terms and Conditions govern your use of the Kuza Palace website and services located at Palace Building, Jubilee Road, Up Hill, Malappuram, Kerala. By accessing our website, making a reservation, or visiting our restaurant, you agree to be bound by these terms.

Kuza Palace is a modern resto-café proudly backed by over 35 years of hospitality experience through Palace Hotel, Malappuram. Please read these terms carefully before using our services.

Website Usage

By using our website, you confirm that:

• You are at least 18 years of age, or have parental consent to use this site.
• All information you provide is accurate and complete.
• You will not use the website for any unlawful or prohibited purpose.
• You will not attempt to disrupt, damage, or gain unauthorised access to our systems.
• You will not copy, reproduce, or redistribute any content from this website without written permission.

Table Reservations

Reservations made via WhatsApp or through our contact details are subject to availability. Kuza Palace reserves the right to cancel or modify any reservation due to unforeseen circumstances.

• Reservations are confirmed only upon acknowledgement from our team.
• Please arrive within 15 minutes of your reserved time. Late arrivals may result in table reassignment.
• Group bookings of 10 or more must be arranged in advance and may require a deposit.
• Kuza Palace is not liable for any inconvenience arising from changes in availability.

Menu, Prices & Availability

All menu items and prices listed on our website or menu PDF are subject to change without prior notice. Kuza Palace makes every effort to ensure accuracy but does not guarantee that all items are available at all times.

• Prices displayed are inclusive of applicable taxes unless stated otherwise.
• Menu items may be seasonal or subject to ingredient availability.
• We reserve the right to substitute ingredients while maintaining similar quality standards.

Content Ownership

All content on this website — including logos, images, videos, text, and design — is the exclusive intellectual property of Kuza Palace or its licensors. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

The Kuza Palace name, logo, and brand identity are protected trademarks and may not be used without prior written consent.

External Links

Our website may contain links to third-party websites such as Google Maps and WhatsApp for your convenience. Kuza Palace has no control over the content or practices of these external sites and accepts no responsibility for them. We encourage you to review the privacy policies of any third-party services you access.

Disclaimer of Liability

Kuza Palace provides this website and its services "as is" without any warranties, expressed or implied. To the fullest extent permitted by law, Kuza Palace shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of our services.
• Loss of data, revenue, or goodwill resulting from website errors or downtime.
• Any harm arising from reliance on information provided on this website.
• Allergic reactions from food items — please inform our staff of any dietary requirements or allergies before ordering.

In-Restaurant Policy

Kuza Palace is a family-friendly establishment. We expect all guests to conduct themselves respectfully towards staff and fellow diners. We reserve the right to refuse service or ask any individual to leave the premises if their behaviour is deemed inappropriate or disruptive.

Modifications

Kuza Palace reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of our website or services constitutes acceptance of the updated terms.

Get In Touch

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: +91 7510 888 300
• Address: Palace Building, Jubilee Road, Up Hill, Malappuram, Kerala