Privacy Policy

Your Privacy Matters to Us

At Kuza Palace, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data.

This policy applies to all information collected through our website, social media, WhatsApp communications, and any related services offered by Kuza Palace, located at Palace Building, Jubilee Road, Up Hill, Malappuram, Kerala.

What We Collect

We may collect the following types of personal information:

• Contact Information — Name, phone number, and email address when you make a reservation or contact us.
• Communication Data — Messages and enquiries sent via WhatsApp, email, or contact forms.
• Usage Data — Browser type, pages visited, time spent on site, and referring URLs collected via standard web analytics.
• Location Data — Approximate location data if you use map-related features on our site.

We do not collect sensitive personal data such as financial information, government ID numbers, or health data through our website.

Why We Collect It

The information we collect is used solely for legitimate business purposes, including:

• Processing and confirming table reservations.
• Responding to customer enquiries and feedback.
• Sending relevant updates or offers (only with your consent).
• Improving our website experience and services.
• Complying with applicable legal obligations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Platforms

Our website links to and integrates with third-party services including WhatsApp (Meta), Google Maps, and Instagram. When you interact with these services, their own privacy policies apply.

• WhatsApp messages are governed by Meta's Privacy Policy.
• Google Maps interactions are governed by Google's Privacy Policy.
• Instagram content and links are governed by Meta's Privacy Policy.

We encourage you to review the privacy policies of any third-party services before sharing your information with them.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. These may include:

• Essential cookies — Required for basic website functionality.
• Analytics cookies — Help us understand how visitors use our site (e.g., page views, time on site).

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Reservation and communication records are typically retained for up to 12 months, after which they are securely deleted.

Keeping Your Data Safe

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Questions or Concerns?

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: [email protected]
• Phone: +91 7510 888 300
• Address: Palace Building, Jubilee Road, Up Hill, Malappuram, Kerala